Welcome to Westy Removals. We are committed to protecting your privacy and handling your personal data with transparency, security and care. This Privacy Policy outlines how we collect, use, store and protect your information when you use our website or services.
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1. Who We Are
Westy Removals ("we", "us", or "our") is a UK-based removals company providing house removals, commercial relocations, delivery services, and one-off jobs across the United Kingdom.
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2. Information We Collect
We collect the following types of personal information when you interact with our website or request our services:
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Contact Information – name, email address, phone number, address
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Service Details – information about your move (pickup/drop-off locations, dates, item descriptions)
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Payment Information – if applicable, billing address and payment confirmation details (processed securely via third-party payment providers)
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Technical Data – IP address, browser type, device information, and cookies (used to improve your user experience)
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3. How We Use Your Information
We use your information to:
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Provide quotes and respond to your enquiries
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Schedule and deliver our removal and delivery services
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Send booking confirmations, invoices, and updates
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Improve our website and user experience
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Ensure legal and regulatory compliance
We will only process your data when we have a lawful basis, such as your consent, a contract with you, or a legal obligation.
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4. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your data with:
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Trusted service providers (e.g., payment processors, IT support)
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Legal authorities if required by law or to protect our business
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Insurance providers in the event of a claim
All third parties are contractually obligated to keep your information secure and confidential.
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5. Data Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Our website uses SSL encryption and secure servers.
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6. Cookies & Tracking
We use cookies to:
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Understand how users interact with our site
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Improve site performance and usability
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Enable functions such as contact forms and quote calculators
You can control or delete cookies at any time through your browser settings.
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7. Your Data Rights
Under the UK GDPR, you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate or incomplete data
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Request deletion of your data (in certain circumstances)
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Object to or restrict processing
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Withdraw consent at any time
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Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details below.
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8. How Long Do We Keep Your Data
We retain personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting or reporting obligations.
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9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:
WESTY ENTERPRISES LIMITED
Matrix House 12-16 Lionel Road, Canvey Island, England, SS8 9DE
ltdwesty@gmail.com
0797202376
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10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.